Warranty

Products with warranty coverage will list the coverage and eligibility length within their respective product listings. This mainly applies to our airsoft rifles, and our R-Hop barrels. 

  •  Our R-Hopped barrels have a lifetime warranty
  •  Most of our new airsoft rifles feature a 1 year extendable warranty
  •  Our bespoke rifles feature a 3 month non-extendable warranty, unless stated otherwise in the product description

For International Customers, our warranty will not cover shipping costs, it will strictly cover the service cost and cost of parts. You would have to be responsible for paying all shipping fees, taxes, and tariffs. 

All warranties are non-transferrable. Second-hand owners of our Airsoft guns must first validate the authenticity by having the original owner of the gun send it in to our team to evaluate and assess. If purchasing the gun second-hand, please contact our customer support for further information on how to arrange an authenticity and quality control assessment.

If a Second-Hand owner would like to reinstated warranty after a gap in the coverage, the client must first have a full service done and paid for, before being able to reinstate warranty coverage via the warranty extension product. 

Warranty re-enrollment for our guns is $300 and must be processed by contacting our customer support.

Customers with an Airsoft gun covered with our warranty may send it in once for a complementary service appointment to service and replace/repair components that are damaged from "wear and tear". We will also complementarily upgrade parts that may be obsolete from the time we service your rifle.

Examples of wear and tear include:
- Spring wear
- Brush motor wear / moisture exposure
- O-ring needing replacement
- Bucking swell
- Solenoid failure
- Gearbox piston rail wear
- Regreasing/lubricating
 

Umbrella Armory is responsible for supplying the shipping label to the customer, however the customer must provide their own shipping box if they did not keep the original. Please do not ship the rifle in it's selling box and slap the label on it, package the rifle box safely in a shipping box. Shipping back to you after the complementary service appointment will be provided free of charge if necessary via UPS.

Warranty will be voided if:
- The product has been disassembled (you may separate the upper and lower on M4 pattern Airsoft guns to inspect barrel assembly)
- Using batteries with a higher voltage than specified
- Sending back the Airsoft gun without an orange tip as specified by Federal Law
- Significant external damage such as water, fire, debris, user dropping etc
- Motor grip plate has been removed
- Motor height has been adjusted
- Buffer tube, integrated stock as been removed
- Spring has been removed
- Trigger and rear body pin have been removed
- Paint/Cerakote
- Damage resulting from improper alterations

- Damage resulting from negligent use. Examples include but not limited to: using poor quality BBs/batteries; storing the gun in wet or excessively hot/cold conditions; ignoring error codes; not cleaning the barrel regularly.



Contact our Customer support for information on warranty eligibility or Complementary Service.