Our warranty is protective of us. However we never enforce accessory issues unless its absolutely attributed to the user's problem.
Like many other retailers out there, removing the orange tip 'voids warranty' but in our case. We never enforce it, same goes with rail changes and stock/grip changes. However if a warranty case is brought to us and the wires are stripped/pinched/cut etc. We won't honor the warranty from impoper install. Thats been true for all our cases sicne we've been in business. In the end we still don't try to make a buck off the warranty repair as make our costs as low as possible just to take care of the user.
As for Titans, and with our volume we've seen perfect units and sometimes batches that have a higher margin of failure rate. This is just part of the reality of producing thousands of Gate units theres going to be some problems with some units. However as the warranty goes, our mission is to make it right everytime, we believe giving the customer the best possible satisfaction is key to contiueing a sucessful business.
We do attempt to ensure all our products leaving here are shot thoroughly through and inspected to make sure.
