Hi Anson,
Thank you for bringing this issue to our attention. We apologize for the delay in receiving your order and the lack of response from our customer service team. Upon investigating, it seems that your package was unfortunately lost by USPS, but after a missing item search inquiry, they were able to locate and deliver it to you. We understand that this may have caused inconvenience for you, and we are sorry for the trouble caused by USPS. Please know that we are a small team of 3 people, and sometimes our emails can get backed up due to our custom work. However, we are glad that you are satisfied with our product. Again, we apologize for any inconvenience caused and we appreciate your understanding.
Thank you for your support.
Best, Jordan Pham